How do you Contact WORDPRESS Direct?

  • Unknown's avatar
    theelectricexhibit · Member ·

    Finish the process

  • Unknown's avatar
    thebud15 · Member ·

    Hey there. You have a lot of options for WordPress support, as you’ll see outlined here. The forum is definitely a great place to get community answers too. Posts in here will be viewed by the staff if you type modlook into the “Tags” sidebar. Hope that helps!

  • Unknown's avatar
    theelectricexhibit · Member ·

    Thanks – Read That … went around in circles several times.
    Need assistance that I am unable to access – Live Chat ?

    Went thru part of the process to set up a web site, the ball was spinning. WordPress web page stated: “Awesome! Give us one minute while we set up … for you.” After 60 mins or so, I gave up waiting… now I am in limbo. No WEB site (?) as indicated when I log in to WordPress, and no obvious way to get back to where I was in the creation process with WordPress.

    No WEB site, No live chat … Lots of Frustration.

  • Unknown's avatar
    thebud15 · Member ·

    Sorry about that! Live chat is available on the paid plans, just so you know. Might there be an issue with the browser or Internet connection? It usually doesn’t take that long for a page to be set up.

  • Unknown's avatar
    timethief · Member ·

    Please post some relevant information do we can determine if you are actually in a position to be asking for wordpress.COM support. About 30% of those who post here daily ought to be posting to wordpress.ORG support.

    Which process are you referring to?

    What is the exact URL starting with http:// of the site you are working on please?
    This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting.
    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

    The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  • supernovia · Staff ·

    @theelectricexhibit it sounds like you have a browser issue.

    Try closing the browser and opening it again, or try a different browser. Then buy a plan here:
    https://wordpress.com/plans

    That will give you access to live chat.

  • supernovia · Staff ·

    Thanks @thebud15 and @timethief :)

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