how do you get support with out put the query online so the public can see?

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  naomid17irl · Member · Aug 3, 2017 at 11:30 am

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  how do you get support with out put the query online so the public can see? I dont want to use a public forum

  The blog I need help with is: (visible only to logged in users)

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  garysixtyeight · Member · Aug 3, 2017 at 11:55 am

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  Hi there,

  Email and Live Chat support are available if you upgrade to a paid plan.

  If you do not have a paid upgrade, the community forums are the only available avenue for support.

  Contact WordPress.com Support

  If you have any other questions, please let me know :)

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  annacmc · Staff · Aug 3, 2017 at 11:58 am

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  Hey there @naomif17irl,

  For a user on a free WordPress.com plan, support is provided through the public forum. However you cannot post private, sensitive or contact information on here. Perhaps if you share just the information that you feel comfortable with in here, we can get a better idea of what is going wrong and tag in a member of staff to touch base if it is what’s needed to resolve the issue.

  WordPress.com does also provide additional private support, such as live chat, for users with paid upgrade plans. You can read more about the different support options here:

  Contact WordPress.com Support

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  annacmc · Staff · Aug 3, 2017 at 11:59 am

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  My apologies for tagging the wrong username at the beginning of this post @garysixtyeight, It was definitely meant for you! Just got tangled up in another response I was helping with :)