How does canceling orders work?

  • Unknown's avatar
    straydogstrength · Member ·

    Hello, I run the Stray Dog Strength store and I have a few questions about canceling orders.
    We make CUSTOM equipment and it is available for purchase online but it is not able to be returned if it is custom so how can we make it so they cannot cancel an order?
    We also make non custom equipment that can be returned how would we be able to make some items not returnable but some being able to still be returned.
    I also have a question about how I can see when the money of a canceled order actually goes back to the customer so I can be sure that they have been taken care of?
    Also do you not have a phone number to call? I really would like to talk to someone.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, @straydogstrength, it sounds like these questions may have been intended for WooCommerce support.

    I am guessing you would process some of these as manual refunds, but I may be wrong since WooCommerce isn’t my area of expertise:

    Refunding Orders in WooCommerce

    WooCommerce may also have an extension that handles this another way, so if you’re interested, I’d recommend reaching out to their sales team here:

    Contact us

    Use the option for questions about an extension you’d like to purchase; they can help you find what options are available.

    Hoping this helps! Also, going forward, the forums for the free WordPress software are here:
    https://wordpress.org/support/forums/

    And, the WooCommerce forums are here:
    https://wordpress.org/support/plugin/woocommerce

    These forums are for the free sites hosted by WordPress.com. Here’s the difference: https://wordpress.com/support/com-vs-org/#overview-of-options

    Cheers!

  • The topic ‘How does canceling orders work?’ is closed to new replies.