How does one cancel if no email support?

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  666pearce · Member · Dec 3, 2016 at 12:21 pm

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  Really, let’s make it hard. I wish to stop auto billing and cannot keep asking every year.

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  justjennifer · Member · Dec 3, 2016 at 1:54 pm

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  For what site? The one linked to your username (thegooglequestions) has been deleted.

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  666pearce · Member · Dec 4, 2016 at 8:18 am

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  Yes, that one. How does one put an end to auto billing? I tried last year and failed. I don’t want to do this every year from now on. Also, I would like a rebate, please. Thank you.

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  staff-doublebassd · Staff · Dec 5, 2016 at 4:29 am

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  Hi there,

  There are no charges associated with thegooglequestions and no history of charges under the account you are contacting us from. Are you referring to another account you own?

  Let me know. Thanks!

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  666pearce · Member · Dec 5, 2016 at 8:09 am

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  I think there are charges. Why else send this: You authorised a payment of $13.00 USD to WordPress.com
  Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source.

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  staff-doublebassd · Staff · Dec 5, 2016 at 5:51 pm

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  Hi there,

  If charges were incurred, then they were not associated with the account you are contacting us from. What is the domain URL? I will be able to find the account that the charge is associated with. In order to issue a refund, you would have to log into that account to confirm ownership.

  Thanks!

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  666pearce · Member · Dec 5, 2016 at 6:20 pm

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  Hello, this is the Billing ID B-7N527962W1420761A
  Can you please identify the account?
  Thanks,
  Alan

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  staff-doublebassd · Staff · Dec 5, 2016 at 6:46 pm

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  Is that the PayPal transaction ID? That is the only we can we can look up the upgrade via ID. The best way to look it up is via the domain URL? What is the domain URL that you mapped? Or what is the WordPress.com address that you mapped the domain to?

  If you do not want to divulge that information publicly, I’d be happy to contact you via email.

  Let me know. Thanks!

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  666pearce · Member · Dec 6, 2016 at 7:52 am

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  Well, I suggest that you look in your records and see why you have taken $13 from my account. You are the ones not identifying the domain. I do not know why you have taken money from me so it is not possible for me to tell you. Yes, please email me.
  Regards,
  AP

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  staff-doublebassd · Staff · Dec 6, 2016 at 5:49 pm

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  Hi there,

  I went ahead and sent you an email. Please let me know if you did not receive it. Thanks!