How does one contact support privately?
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Public forums state don’t share private info yet help pages state ‘contact support if you need the DNS info if you are simply doing a ‘A’ record redirect rather than a domain transfer’. Yet don’t see a way to contact support to accommodate this.
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Hi there,
Are you looking at pointing your domain to a site hosted here on WordPress.com? If that’s the case, you’ll need an upgraded plan for that site.
Please note that if your site is hosted elsewhere, you need to contact that other hosting provider and ask them for their A records.
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I wonder if anyone can help me. I am particularly hoping someone from WordPress will respond.
I subscribed to Mary Holland’s “Naturally Curious” blog for many years and donated to her work. About a year ago, I no longer received her emailed blog posts which come via WordPress. I have tried repeatedly to sign up again, but never get any emails or activation emails. I have even put in another email address entirely. Still nothing and I can’t seem to find a way to tell either Mary Holland or anyone at WordPress. I just found this spot and am so hoping someone can help me. As a nature educator, this is important to me.
Thanks very much,
Stephanie -
@hildenesteph – Please start your own thread from the link below and add the tag modlook if you need staff attention.
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I know your heart was in the correct place but please talk technical here hence my mention of A records. I have no plan to move my DNS domain from it’s current DNS registrar to wordpress nor use wordpress as my DNS server, slave or master. The only think I plan to host on WP is the blog itself.
The following link off your site states I can point an A record at it
https://wordpress.com/support/domains/map-existing-domain/#steps-for-mapping-a-domain
(www but I assume anything, i.e. I could point blog.mydomain.com if I wanted to. I assume you all just give me a VHOST with an IP and I simply need to provide you the A record name so you can setup that VHOST). I’m not 100% I will use “www” and might use “blog” but I might, your system really doesn’t speak to that.
Regardless it states “contact support” for this setup but I don’t see a way to do so.
I’m not adverse to the paid WP service BUT I don’t see this particular feature listed as a “paid” feature so I have no idea how to get it implemented, free, pay, premium, etc as I have zero plan to “transfer my domain”. This is nothing but an A record creation, i.e. “www A 1.2.3.4” and I need the IP from you but equally I assume this shouldn’t all get setup via the public forum given possibly private information.
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Hi there, if you’re not averse to the more technical talk, you will need domain mapping (which is free with a paid plan) regardless of whether you use our name servers or not. That way our server will know what site goes with your domain name.
If you want to map a subdomain to a site, add the mapping, then just add a CNAME (rather than A records) pointing to the site’s wordpress.com subdomain. More info here:
http://en.support.wordpress.com/domains/map-subdomain/If you want to add A records because you’re using your non-subdomain here but want to keep the DNS hosted elsewhere, you’ll want to know how to find your current IPs, as they could potentially change. So here’s how to find your IP addresses.
After mapping your domain here, open a command prompt and type this, subbing for your real domain:
nslookup yourgroovydomain.com ns1.wordpress.comNote if you have a business plan, your IP will change if/when you install plugins (as it’s put on a different infrastructure if you have outside code). So you’ll want to do nslookup again if you add outside themes and plugins.
Also note that will not work if you don’t map the domain first. If you haven’t mapped a domain and you do that, it’ll just circle back to the authoritative name server and point to your domain’s current IP address(es).
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Oh and I want to add as well, every subdomain will work here _except_ www. I’m not sure on all the technical reasons behind that one, but I know it’s how our services are set up: www will always redirect to the domain without www on it.
Hoping that helps.
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So I think we are talking past each other a little or confusing terms (possibly on my side).
Let’s talk basic DNS / web services here so we are on the sheet sheet of music.
blah.com is is held by a DNS registrar (a service which WP can also do). The only thing that record does (in practice) is point to the DNS servers for that domain.
DNS servers hold a zone record for that domain, this DNS server can be hosted by anybody as long as it’s the DNS servers listed by the registrar. WP also can handle this it appears but so can anybody I could do on the phone if I wanted.
A records are just resource locator records in that zone, i.e. service A ip … not talking sub or stub zones here.
WP hosted blog is just a service (I’m assuming a VHOST in Apache/Ngnix speak that matches on service A record)
I literally have ZERO idea what “WP domain mapping” means in that language nor what impact it has on how basic DNS/service matching works as a concept.
So right now I have:
blah.com on a third party registrar (which I plan to keep there)
blah.com ZONE FILE on a seperate third party DNS server (which I plan to keep there)
Lots of various A records ( as well as SOA, NS, TXT, etc records) in that zone file
I want to use http://www.blah.com as my blog using WP. Maybe I want to use blog.blah.com later but I think that is red herring to this conversation outside the VHOST DNS matching.
I understand I will probably need to use WP’s paid service for this.
What I don’t understand is what any of that has to do with “domain mapping” or what that even means.
I think the error is on my side in that I’m overthinking this and I think what I perceive to be a marketing term “domain mapping” is in fact just that, i.e. domain mapping (from a WP perspective) has nothing to with where my domain zone is hosted (or managed) nor my registrar service and in fact is just a WP term for “vhost setup and matching to WP blog instance”
Do I have that right? My nightmare here is I pay for the service (once again not adverse to that) and then at some point there is some requirement to have WP interact with my registrar or zone file in some way shape or form outside the simple IP change I will need to map “www A to.WP.host”
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Oh and I don’t want to use blah.com either to WP, i.e. it’s the www (blog, whatever) A record I’m interest pointing to WP, NOT the SOA or “.”
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With domain mapping, we refer to pointing a domain registered elsewhere to a WordPress.com site.
So, if you create a WordPress.com site/blog, let’s call it blah.wordpress.com and you want to use your custom domain with it, you will want to map it. To map a domain you will either change it’s DNS records or (since you mentioned not wanting to do that) add an A record. When a domain is mapped to a WordPress.com site, it will load that site but you will still need to manage the domain on your registrar’s side.
You will do that if you want your site blah.wordpress.com display at the address blah.com. If you want it with blog.blah.com, you will be mapping a subdomain, not a domain.
As @supernovia explained, it won’t be possible to have the http://www.blah.com load a different site than blah.com.Both mapping a domain and mapping a subdomain require any of our paid plans.
Once you have a plan, you’ll have access to personalized support from https://wordpress.com/help/contact, you won’t need to use the forums anymore, although we’re happy to keep helping you here.
Let me know if you have any more questions regarding that.
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