How long before I get my refund back?

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  freelancewritingwithjoy · Member · Sep 8, 2018 at 3:14 am

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  Hello,

  I requested a refund in the services I purchased which did not work out well for me. I was wondering when possibly the refund will appear on my credit card.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 8, 2018 at 7:24 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  justjennifer · Member · Sep 8, 2018 at 7:45 am

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  Hello there, While we’re waiting for Staff to reply, in general,

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

  https://en.support.wordpress.com/refunds/

  As long as you are logged in with the same username account that was used to make the purchase, you should see the date of the refund in your Billing History Dashboard https://wordpress.com/me/purchases/billing

  
  @torres126 Thanks for marking this thread for Staff attention, as is mentioned in the support guide for volunteers, but you can also assist the user with general info. :)

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  torres126 · Member · Sep 8, 2018 at 7:55 am

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  @justjennifer Thanks for letting me know!

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  justjennifer · Member · Sep 8, 2018 at 8:26 am

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  I’ve also tagged this with “caching issue” since neither your first nor second reply triggered an update to the thread info (number of replies, latest reply from…) in the sidebar. :(

  If you run into this situation yourself when answering a forum thread, please go ahead and add that tag directly (may need a page refresh to see it).

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  torres126 · Member · Sep 8, 2018 at 8:38 am

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  Oh, that happens pretty often! Thanks, will go ahead and do so in the future. :)

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  supernovia · Staff · Sep 8, 2018 at 10:59 pm

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  Thanks folks. We’re working on a solution for the caching issue.

  
  @freelancewritingwithjoy your refund was processed three days ago, but it can take a while to route back, as @ justjennifer mentioned.

  I’ll note if the purchase and refund were made in rapid succession, sometimes your bank will simply void the charge and make it go off your reports, rather than listing the charge and a refund separately. So, if you don’t see the refund within about 10 days, please contact your bank to confirm, then reach out here if you still need more help.