how long does it take for an expired domain to reappear in 'my domains' after payment?

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  hiddengembeautytherapy · Member · Jul 6, 2017 at 10:02 am

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  hey, we had a domain expire and after contacting help was sent an email payment link to restore it. it was paid immediately and i also replied with a payment confirmation email (and screen of payment processed).
  it’s been about 30hrs and the domain is still not showing up under ‘my domains’.
  the payment is also listed in wordpress.com billing history so seems to have gone through ok.
  anyone had experience with this and mainly – how long it can take before it appears in ‘my domains’?
  thank you in advance
  atom

  The blog I need help with is: (visible only to logged in users)

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  hiddengembeautytherapy · Member · Jul 6, 2017 at 10:05 am

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  sorry, should mention that the blog listed above is not being used at the moment, it is a .com domain we registered in question.
  thanks

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  staff-galakate · Staff · Jul 6, 2017 at 10:11 am

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  Hi hiddengembeautytherapy,

  Can you please share the website URL that is in question so that the staff member can be informed?

  I am adding a modlook tag, so that a staff member can look into your query. Someone will get back to you soon.

  Best,
  Khyati

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  hiddengembeautytherapy · Member · Jul 6, 2017 at 10:17 am

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  thank you!
  the domain is – hiddengembeautytherapy.com
  the site is hosted elsewhere atm

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  staff-galakate · Staff · Jul 6, 2017 at 10:31 am

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  Hi hiddengembeautytherapy,

  It seems your website is not hosted on WordPress.com. I would ask you to contact your host provider in order to get the information you are seeking as they would be the one who can provide you with answers regarding about your domain.

  Hope this helps :)

  Best,
  Khyati

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  hiddengembeautytherapy · Member · Jul 6, 2017 at 11:20 am

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  thanks Kyati
  the domain was registered with wp.com
  we just followed the instructions from wp.com to pay an invoice so that “the domain can be properly restored to your account” (via the email and payment link that they sent). just trying to work out how long that takes since the payment was listed in our wp.com billing history about 30 hrs ago

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  gemmacevans · Member · Jul 6, 2017 at 12:21 pm

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  Hi hiddengembeautytherapy,

  I’ve replied to you here: https://en.forums.wordpress.com/topic/i-think-my-domain-has-been-sold.

  I’ll close this duplicate thread so all of your support stays in one place, but I can answer any more questions you have in the other thread.