How long does it take to get a response if I paid for an upgraded account?

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  larafreidenfelds · Member · Mar 25, 2014 at 11:47 am

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  I paid for an upgraded account because it claimed to have 24-hour email support. I’ve waited almost a whole day for an answer. How long should I expect to typically wait? I’m not sure I want to be paying for this service if it takes a very long time.

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Mar 25, 2014 at 11:57 pm

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  Hi there!

  Our wait time fluctuates, but it’s usually takes no more than a couple of days to get a response. And we’re always working to improve our response time!

  I’ve responded to your support thread here:

  https://en.forums.wordpress.com/topic/is-there-a-menu-option-to-change-hyperlink-color-in-twenty-twelve