how long for support?

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  deekay · Member · Nov 26, 2006 at 12:12 am

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  Sorry to get impatient, but this is causing some issues for me. How long does it usually take to get a reply to a support question? You’ve taken my money for the domain option, but two days later my account hasn’t registered those credits yet and I haven’t received an answer to my feedback asking why. I’d like my money back if you can’t address the problem soon – thanks.

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  sunburntkamel · Member · Nov 26, 2006 at 12:41 am

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  well, you can email support@wordpress.com, but it just goes to the same place.
  otherwise, paypal can get you your money back.

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  deekay · Member · Nov 26, 2006 at 12:50 am

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  Yeah, thanks, I’ll do that if I don’t get an answer soon, but I’d rather have the service than the money. I just don’t know if this is normal and I should wait, or if this means no one knows what’s going on and I should abandon the plan to use the domain mapping thing. In the meantime, I’d changed the nameservers as instructed and things aren’t working right with the domain I want to use anymore. I’m not trying to make anyone’s life difficult – just trying to make mine easier.

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  sunburntkamel · Member · Nov 26, 2006 at 12:56 am

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  well, it will take a few days for things to propogate around internet DNS servers. also, given that it’s a holiday weekend in the US, it might take longer. personally, i’d wait till monday, but it sounds like you might need help faster than that.

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  cornell · Member · Nov 26, 2006 at 1:06 am

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  Please remember that the main man (mark) who deals with the support emails is based in the UK. It’s 01:06 am over here and anybody with any sense is in bed at that time.

  I am sure that Mark will get back to you as soon as he can. Hang in there!

  Collin

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  mark · Member · Nov 26, 2006 at 1:10 am

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  I’m still around :)

  deekay – my apologies. The paypal stuff is not what I deal with. I’ve passed that on. In the meantime I’ve credited 15 to your account and we can sort out any difference later.
  Sorry.

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  cornell · Member · Nov 26, 2006 at 1:11 am

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  hehe – Mark – go to bed! ;)

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  deekay · Member · Nov 26, 2006 at 1:55 am

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  You’re the best, Mark … except now you’ve taught me that whining works ;-)

  The domain mapping works beautifully and you can steal 5 credits from my account now – it was only 10.

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  drmike · Member · Nov 26, 2006 at 8:19 pm

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  Whining works, huh? Must remember that with the college coeds around here. :)

  Just for reference, the forums here are volenteer driven with staff popping in on occasion or when I forward them a link and give them a polite nudge. :)

  We’ve fairly good on getting issues or questions resolved around here though.

  regards,
  -drmike