How to access Deceased Parents Website

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  daveyj343 · Member · Oct 20, 2019 at 7:03 am

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  Hi all,

  can anyone help me? My dad died 2 weeks ago and i’m trying to access his website so i can keep it live, i found a note with the login on but it doesn’t work. Can anyone help? I’d like to live chat with WordPress but can’t seem to.

  Dave

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 20, 2019 at 8:12 am

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  First of all I’m sorry for your loss.

  WordPressdotcom has LiveChat for sites with a paid upgrade, otherwise we’re happy to help you here in these forums.

  Let us know the address of your dad’s site just to make sure you are posting for help in the right place.

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  daveyj343 · Member · Oct 20, 2019 at 8:14 am

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  Hi Jennifer

  The website is http://djohnson.org/

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  justjennifer · Member · Oct 20, 2019 at 8:18 am

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  Hello again, Dave,

  So it looks like your father’s site is not hosted here on WordPressdotcom as it’s nameservers are pointing to https://ukwebsolutionsdirect.co.uk/

  Nameservers:
  ns1.ukwebsolutionsdirect.com
  ns2.ukwebsolutionsdirect.com

  You’ll need to contact their Support team for assistance.

  Good luck and best wishes.