How to cancel my premium plan and get a refund

• 

  palmontadventures · Member · Jul 18, 2020 at 11:44 am

  • Copy link
  • Add topic to favorites

  Hi there!

  Three days ago my WordPress premium plan has renewed automatically for another year (96 USD). However, I do not actually need it because my website is now hosted somewhere else. I tried to cancel the renewal but couldn´t find any way. In my account, under My Site > Manage Purchases there is nothing, as if I had never purchased anything.

  My new host confirmed that I can cancel my WordPress plan without losing my website. How can I do that – and how to request a refund for the plan?

  The website I need help with is palmont.org. Thank you!

  P.S. The WordPress plan came with a domain name, which I don´t mind renewing as I don´t want to add another layer of difficulty for now.

• 

  palmontadventures · Member · Jul 18, 2020 at 12:02 pm

  • Copy link

  Update: I have tried to renew my domain name on WordPress.com but when I do that I get a message saying “Domains are not available for this site. You can only purchase domains for sites hosted on WordPress.com at this time.”

  So it seems I will have to transfer the domain name, which involves getting the infamous EPP code – but I guess this is a different topic.

• 

  palmontadventures · Member · Jul 18, 2020 at 1:05 pm

  • Copy link

  Resolved: I couldn´t find anything because I had logged in with an account that wasn´t the same I used to purchase the plan and domain. Once logged in with the correct account, I have found everything I needed.

• 

  staff-mckluskey · Staff · Jul 20, 2020 at 7:32 am

  • Copy link

  Hi!

  Thanks for letting us know you were able to solve this. If you need more help, you can reply here with the correct account :)