How to cancel plan?

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  jimmerd · Member · Jun 23, 2017 at 6:04 pm

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  We have the premium plan, set to renew on July 24. We don’t want to renew; we’re using self-hosted WP.org

  The blog I need help with is: (visible only to logged in users)

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  aandrewsmills · Member · Jun 24, 2017 at 1:16 am

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  Hi @jimmerd,

  To remove plans from your WordPress.com account, you’ll need to be logged in and then go to My Sites then the Plan section in your navigation. Then you should be able to click on the Manage Payment button and then remove your WordPress Premium at the bottom of the next page.

  You said you are using self-hosted WordPress.org, but the link in your post is a WordPress.com page. If you need help with .org, you’ll need to bounce over to the WordPress.org Forums: https://wordpress.org/support/

  This should help you with understanding the difference between the two if you are curious: https://en.support.wordpress.com/com-vs-org/

  Hope that helps!

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  gemmacevans · Member · Jun 24, 2017 at 9:16 am

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  Hi jimmerd,

  There are no upgrades owned by the account you are logged in to. What is the URL of the site you originally purchased the Premium plan for? If you let me know, I’ll see what I can find.

  Thanks!