How to cancel purchase?

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  smhealthylinecom · Member · Nov 29, 2022 at 6:42 pm

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  Hi,
  I just bought the plugin and then we realised that we already have it. Is it any chance I can cancel the transaction?

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  aleone89 · Staff · Nov 30, 2022 at 2:32 pm

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  Hey there,

  I can’t see a purchase made on this account. What is the plugin that has been purchased?

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  smhealthylinecom · Member · Dec 2, 2022 at 7:44 pm

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  Hi,

  It was a “Buy one get one free” plugin.
  Strange why you can’t see it under my account. Probably I bought it before finishing the account?

  But I can send you the order number or invoice

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  supernovia · Staff · Dec 2, 2022 at 9:49 pm

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  Thanks! Did you purchase it from WordPress.com or from another brand?

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  smhealthylinecom · Member · Dec 2, 2022 at 10:45 pm

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  I bought it on woocommerce.com

  (redacted)

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  staff-zinnia · Staff · Dec 2, 2022 at 11:41 pm

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  Thanks for those details. I’ve removed your link to the screen shot because I noticed there was personal details listed.

  You’ll want to visit https://woocommerce.com/my-account/create-a-ticket to connect with their team about the cancellation and refund potential. You can also view those details here: https://woocommerce.com/my-account/my-subscriptions/

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  smhealthylinecom · Member · Dec 3, 2022 at 12:04 am

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  Thank you for your help