How to Cancel Trial Subscription

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  jpkf · Member · Nov 24, 2014 at 5:00 pm

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  Can you help me cancel a trial subscription before my credit card gets charged? I can’t find a way to do that on my dashboard.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 24, 2014 at 5:04 pm

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  What do you see here?
  Dashboard → Store → My Upgrades
  Dashboard → Store → Billing History

  Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.

  Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time and also disable auto-renew.

  Note that I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  jpkf · Member · Nov 24, 2014 at 5:10 pm

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  Ah, thank you!

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  jpkf · Member · Nov 24, 2014 at 5:28 pm

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  A co-admin had actually purchased the trial, so I’ve passed this on to her so that she can do the cancelation. Thank you so much for the timely response!

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  conductorsgroup · Member · Nov 25, 2014 at 2:29 am

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  I followed the directions to cancel my trial subscription but, haven’t received the confirmation email. It’s been 24 hour; so I canceled it again. Still no email; since I didn’t hear back I deleted the site, but I want to confirm that my cancellation was received and that my card will not be charged. I sent my cancellation request within 3 hours or starting my trial. I can tell that this is a bit more difficult than I expected. Thank you in advance for your assistance.

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  timethief · Member · Nov 25, 2014 at 2:54 am

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  @conductorsgroup
  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  conductorsgroup · Member · Nov 25, 2014 at 2:59 am

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  I followed the directions to cancel my trial subscription but, haven’t received the confirmation email. It’s been 24 hour; so I canceled it again. Still no email; since I didn’t hear back I deleted the site, but I want to confirm that my cancellation was received and that my card will not be charged. I sent my cancellation request within 3 hours of starting my trial. I can tell that this is a bit more difficult than I expected. Thank you in advance for your assistance.

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  conductorsgroup · Member · Nov 25, 2014 at 3:02 am

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  Sorry not familiar with tagging a thread. How do I do that? I did resubmit the same question and selected notify me of followup, but not sure how to do that on the one I previously submitted

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  conductorsgroup · Member · Nov 25, 2014 at 3:04 am

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  Oh, and thank you for tagging for staff follow-up. Greatly appreciated.

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  gracejiyoung · Member · Nov 25, 2014 at 10:31 pm

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  @conductorsgroup-

  Hi there,

  I have removed it from your account as requested.

  @jpkf-

  Let me know if you have any other questions!