How to change a role from admin to editor

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  arnaudkubacki · Member · Dec 2, 2020 at 3:55 pm

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  Hi !

  One of our administrator is leaving the blog but would like to keep her wordpress account. However, she wants to change from Admin to Editor but the operation fails. We are not allowed to. Could someone help us?

  Thanks,

  Regards,

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Dec 2, 2020 at 7:13 pm

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  If they are currently the owner of the site, they will need to transfer ownership before they can be demoted: https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/

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  arnaudkubacki · Member · Dec 6, 2020 at 6:39 pm

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  Hi !

  She transfered the blog to me and normally, I am now the owner. Unfortunately we can’t change the role. Is there a way to contact the WordPress.com support ?

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  staff-totoro · Staff · Dec 6, 2020 at 11:13 pm

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  Hi there,

  I’m not sure exactly how the “transferred” the site to you, but I can confirm that in our system at least you are not currently the “owner” of this site.

  Because of this, it is not possible to change the status of the current owner, they would need to transfer the site to you first, by following the steps here: https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/

  As long as they have followed those steps, it should be no issue to then change them to an editor. If they continue to have trouble transferring the site to your control, can you have them reach out to us directly so we can help them with the transfer process? Thanks!

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  arnaudkubacki · Member · Dec 7, 2020 at 6:33 am

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  Hi !

  Thank you, I will ensure she proceed the different steps carefully. The issue is she does not speak English. I will let you know if she has troubles in completing the different steps.

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  arnaudkubacki · Member · Dec 7, 2020 at 4:38 pm

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  Hi !

  She redid the process, WordPress seems to confirm this is OK (in her screen) but I did not receive any notification. When trying to change her role, always the same issue.

  Could you please help ? We need to transfer the domain from Margueritebuselin to ArnaudKubacki. Then we will be able to change the role.

  Thanks,

  Regards,

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  supernovia · Staff · Dec 7, 2020 at 6:51 pm

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  Hmm, I can see she’s still the site owner. She did transfer some upgrades to other users though.

  Can you have her try once more with this, and if she is still struggling can she reach out to us directly?

  https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/

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  arnaudkubacki · Member · Dec 7, 2020 at 9:49 pm

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  She tried again and she is now completely unregistered from the website. It’s ok but I would have preferred having her in the team.

  Could you please confirm the site has been fully transferred to I? I did not get any notification.

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  staff-totoro · Staff · Dec 7, 2020 at 11:59 pm

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  You can re-invite them to the site (as an editor) by going here:

  https://wordpress.com/people/new/aulnaycap.com

  You can then add their username (or email address) and the user role of Editor, then send you invite. This will allow them to access the site again.

  Hope this helps!