How to change phone number contact info when cant log into blog to change it.

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  lynstabler · Member · Apr 4, 2014 at 8:33 pm

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  Help! My husband and I have new phone numbers. I was already logged in to my blog but he cannot get into his blog. How to get security info sent to his new phone number?? I can be reached at (email visible only to moderators and staff) My husband Robert can be reached at (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 4, 2014 at 8:40 pm

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  See here please http://en.support.wordpress.com/security/two-step-authentication/#moving-to-a-new-device

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  timethief · Member · Apr 4, 2014 at 8:55 pm

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  If that is not helpful then please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you.

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  gracejiyoung · Member · Apr 8, 2014 at 9:53 pm

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  Hi there,

  Please do as @timethief advised. :) Once you submit the form, our Account Recovery team will work with you on this matter.

  Thank you!

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  lynstabler · Member · Apr 9, 2014 at 2:03 pm

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  thank you for responding. My husband has reestablished his account. He had the phone company reactivate his old phone number just long enough to receive the text messages from WordPress. Not convenient but effective.

  Lyn

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  gracejiyoung · Member · Apr 9, 2014 at 5:25 pm

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  I’m glad it worked out!

  Cheers!