How to configure Woocommerce / WordPress Shipping Dimensions for variable length Tubing?

• 

  namyzzo · Member · Jun 2, 2020 at 8:13 pm

  • Copy link
  • Add topic to favorites

  Hello,
  We sell Steel, Aluminum and Carbonfiber tubing. Some products we only sell a complete ‘stick’ and configuring the shipping is easy. We ship using Product Dimensions. How can I configure the shipping dimensions for tubing that varies in Length – but the Diameter of the tubing wont change.
  So, I sell 3.5’dia tubing at varying lengths (sold by the ‘inch’).. The ‘LENGTH’ will vary – but the diameter will not (per chosen sku / tube size).
  >If someone wants 50′ of 3.5’diameter tubing = our shipping rates never work out..
  L=1′
  W=3.5′
  H=3.5′
  So, I don’t want the Width & Height to multiply by 3.5′ – each time the customer orders 1′ or more … The shipping gets crazy…
  (in the backend, somehow = I want it to know that only the LENGTH changes.. NOT the diameter)…
  Please help!!

• 

  staff-mckluskey · Staff · Jun 3, 2020 at 10:04 am

  • Copy link

  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org