how to connect a plug in to wordpress.com

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  cjratnam · Member · Oct 26, 2015 at 4:00 pm

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  Hello:

  I am an admin for the UnitedCP.com website, which is hosted on wordpress.

  I need to hook-up the search metrics plug-in. However, I don’t see the plug-ins option on my dashboard etc.

  Thanks,
  2142188235

  The blog I need help with is: (visible only to logged in users)

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  noebiewan · Member · Oct 26, 2015 at 4:16 pm

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  Howdy.

  It looks to me like that site is not hosted on WordPress.com, but is hosted elsewhere using the WordPress software available from WordPress.org.

  Can you get to this URL?

  UnitedCP.com/wp-admin/plugins.php

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  cjratnam · Member · Oct 26, 2015 at 4:19 pm

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  Heya:

  I get a message that states “You do not have sufficient permissions to access this page.” when I goto that url.

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  cjratnam · Member · Oct 26, 2015 at 4:20 pm

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  Also, I have admin rights to http://www.unitedcp.com/wp-admin/.

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  noebiewan · Member · Oct 26, 2015 at 4:25 pm

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  Okay. So, that means your role on the site must not be administrator. Here’s some information on the various roles.

  https://codex.wordpress.org/Roles_and_Capabilities

  If you need access to admin capabilities, you can request that one of the administrators of the site change your role.

  Also, just a quick mention that this forum is for the sites hosted on WordPress.com, not the WordPress sites hosted elsewhere. Here’s some info on the distinctions between the two.

  WordPress.com vs. WordPress.org

  Happy to help, though. Just for future reference…

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  noebiewan · Member · Oct 26, 2015 at 4:26 pm

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  PS: Here’s the link to support for the self-hosted WordPress sites.

  https://wordpress.org/support/

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  cjratnam · Member · Oct 26, 2015 at 4:27 pm

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  Thanks!

  When I check, it shows that I am set up as an admin.

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  noebiewan · Member · Oct 26, 2015 at 4:29 pm

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  Can you get to this URL?

  http://unitedcp.com/wp-admin/users.php

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  cjratnam · Member · Oct 26, 2015 at 4:30 pm

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  Yes, I can!

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  noebiewan · Member · Oct 26, 2015 at 4:31 pm

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  Does it say “Administrator” under role, next to your email addy?

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  cjratnam · Member · Oct 26, 2015 at 4:32 pm

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  Yes, it does.

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  noebiewan · Member · Oct 26, 2015 at 4:38 pm

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  According to the roles article, you should have authority over plugins if you’re listed as an administrator, assuming that you’re logged in using that account.

  I’m wondering if there was some sort of customization that limited access.

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  cjratnam · Member · Oct 26, 2015 at 4:40 pm

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  I saw that too.

  I am starting to think that there is some customization that’s limiting access. I had reason to think so when I was trying to do something earlier as well.

  What do you suggest I do?

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  noebiewan · Member · Oct 26, 2015 at 4:42 pm

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  If it were me, I would contact one of the other administrators of the site, or the person who did the original site development.

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  cjratnam · Member · Oct 26, 2015 at 4:43 pm

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  That’s the first thing I did. Thank you so much.

  Hopefully he can resolve this issue. I remember looking into changing that customization a couple of months ago. It seems as if it would be a lot easier for that person to increase my access.

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  noebiewan · Member · Oct 26, 2015 at 4:47 pm

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  Good luck!

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  cjratnam · Member · Oct 26, 2015 at 4:48 pm

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  Thank you for taking the time to assist me.

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  noebiewan · Member · Oct 26, 2015 at 4:49 pm

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  My pleasure!