How to connect my existing web to Premium subscription?

  • Unknown's avatar
    forfreesvk · Member ·

    How to connect my existing web to Premium subscription?
    I don’t need to move/changeDNS/other. I bought Premium for uploading *.mov files.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    forfreesvk · Member ·

    I still get this error.

  • staff-zinnia · Staff ·

    Hi –

    I understand that you want to upload .mov files on kupapredaj.sk is that right? When looking at the account I see that he domain has been disconnected from the hosting plan. Would you like me to reconnect kupapredaj.sk to your premium plan? Or did you have another domain you wanted to use instead? Please share more details so I can help.

    You’re correct that uploading .mov files is part of the premium plan: https://wordpress.com/support/accepted-filetypes/

    Keep an eye on the storage limit as uploading videos is more resource intensive than images for example. We can help you navigate next steps if/when you get to that limit for this project.

  • Unknown's avatar
    forfreesvk · Member ·

    Hello,

    Yes, I want to upload .mov files. My users will do this. And I don’t want to change hosting/domain or anything else.

    What should I do for this?

  • fstat · Staff ·

    Hi there,

    I just wanted to make sure I understood your requirements correctly. You mentioned wanting the capability for users to upload .mov video files on your current website. Can you confirm if you are looking to have this feature on your existing website or if you want it for your new WordPress.com site at kupapredajdotsk.wordpress.com?

    It’s essential to note that WordPress.com is a separate hosting provider. Your current website isn’t hosted with us, so the features of the Premium plan, including video uploads, cannot be integrated into that website. To benefit from our Premium plan features, you’d need to move your site to WordPress.com.

    Additionally, I’d like to clarify that the video upload feature in our Premium plan is designed for site owners. If your intention is for visitors to upload videos, that would require a specialized plugin. Please note that plugins are supported in our Business and Commerce plans.

    Please let us know how you’d like to proceed, and if you have any questions or need guidance in migrating your site or choosing the right plan, we’re here to help.

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