How to connect to wordpress.com?

• 

  tonygibran · Member · Aug 25, 2012 at 6:45 pm

  • Copy link
  • Add topic to favorites

  Hi,
  I recently changed server and firewall configuration (blocked all IPs except those of Cloudflare for security purposes). Since then, jetpack cannot connect to wordpress.com and I believe it is due to these server changes. Is there a list of IP adresses or hostnames I need to whitelist in order for the plugin to work again? Thanks
  Blog url: http://vigilantcitizen.com/

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Aug 25, 2012 at 6:47 pm

  • Copy link

  We Volunteers answering questions on these support forums for free hosted wordpress.com blogs, which we have no FTP acces to and cannot install plugins into cannot help you.

  Please try:
  http://jetpack.me/support/

• 

  tonygibran · Member · Aug 25, 2012 at 6:50 pm

  • Copy link

  Sorry, please delete this topic. Thanks.

• 

  timethief · Member · Aug 25, 2012 at 6:54 pm

  • Copy link

  No problem as it is WordPress.com support Staff who do respond to Jetpack support tickets. However, on the weekends in the past what they have done is route the JetPack support ticket link right back to this peer support forum.

  P.S. Only Moderators and Staff can close, edit or delete threads on this peer support forum.

• 

  tonygibran · Member · Aug 25, 2012 at 7:15 pm

  • Copy link

  Well thats a weird way to proceed. I thought this would be private and there’s some info i’d rather not be public. So please mods and staff, delete this thread. thanks.

• 

  pcrumm · Member · Aug 27, 2012 at 4:22 pm

  • Copy link

  Hey there,

  Please go ahead and contact Jetpack support directly for help with your problem.

  Best,
  P.