How to connect with the hosting

  • Unknown's avatar
    arunabhdastidar · Member ·

    The hosting you have is not allowing cache plugins to be installed. The performance of the site realsage.com is poor. Can you help?

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We do not permit caching plugins to be installed on WordPress.com because we have added WordPress-specific caching at the server level where it has the best performance: https://wordpress.com/support/site-speed/#what-we-do-to-optimize-your-site

    However, it can be the case that plugins and themes that you add to your site may affect performance. Specifically if you add a performance plugin to your site (like wp-meteor) this may conflict with the performance improvements we add to our infrastructure.

    Please deactivate the wp-meteor plugin on your site since it appears to be leading to a critical error. Once you have deactivated the plugin we will be happy to take a closer look, thanks!

  • staff-totoro · Staff ·

    Hi again,

    I forgot to mention that this is the support forum for our free sites, but the Business Yearly Plan upgrade on your site includes priority live chat support that you can access 24 hours a day.

    With this in mind, you are encouraged to reach out to us here, and we can take a closer look at your issue in real time. No need to wait for a reply in the forums: https://wordpress.com/help/contact

  • The topic ‘How to connect with the hosting’ is closed to new replies.