How to Contact a Human on Word Press

  • Unknown's avatar
    rateyourdaycare4170882d28 · Member ·

    We have a billing issue. How do I contact someone to chat about this? Thanks.

    I don’t have a site linked to this WordPress.com account

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host box5904.temp.domains on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that your hosting provider may be able to help in this instance since the handle their own billing issues internally. I recommend contacting Bluehost for further assistance. They are in the best position to help. Thanks!

  • Unknown's avatar
    marquitawatersf093fa0e61 · Member ·

    Trying to find help at WordPress is almost impossible.

    I have a site being auto billed and want a refund. I’ve tried different urls to connect and have help but each doesn’t go through, it’s just an error.

    Now I’m in a forum and it could take so much time out of my schedule to go back and forth but not with true customer service. Very disappointed in how WordPress is set up to fail in customer relations.

  • staff-doublebassd · Staff ·

    Hey @marquitawatersf093fa0e61 ,

    I am not seeing a site connected to your WordPress.com. Is your site hosted with us here at WordPress.com? I would love to assist you, but to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:

    https://en.forums.wordpress.com/?new=1

    Feel free to add the modlook tag to the thread so staff can respond immediately.

    Thanks!

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