How to contact support.
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I am having an issue and cannot find the answer on any of the forums or support documents. One document gives tips for when contcating support but I cannot find any way to actually contact support. Is there a way to actually contact support?
The blog I need help with is: (visible only to logged in users)
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Not at the moment, unless you have the upgrade. Just state your problem and people here will do there best to help, and if they can’t help then this will be tagged for staff to take a look.
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If your problem is beyond the volunteer here in the forums, we can tag this thread for staff attention and then when they come through they can help you out.
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@prhouse – here’s something I have in my own blog for information for my own readers that should help you:
Should you need to contact WordPress.com staff, directly, go to this page:
Notice, you won’t see a contact form. That’s because they want you to go through hoops first, but it is there. If the suggestions given on the page are of no use to you, what you need to do is click the ‘I didn’t find the right answer’ button, and then you’ll be presented with a small form. Be aware that that is not the contact form. What you need to do is to type a few words to do with your problem into the space given and then click the ‘I still didn’t find the right answer’ button. Next, you’ll be shown the contact form. Make sure you fill in the fields correctly – particularly make sure that the blog URL (web address) is for the blog you’re enquiring about. If it isn’t, click the little down arrow by the side of the URL that is showing and choose the correct one. If it’s not about your blog, then you’ll have to mention it in the content of your query.
Something to bear in mind is that it might take several days for Staff to get back to you. Also, if you contact them on a weekend you won’t hear from them til after it – Staff on WordPress.com rarely work here on weekends. This is true, also, of the forums.
To help them deal with your issue more efficiently, follow this advice:
http://en.support.wordpress.com/support-options/
and, before using their contact form, particularly read the info pertaining to that.
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@prhouse
Hi there,
I hope what was posted way up there does not get lost. Welcome to this peer support forum where Volunteers ie. your fellow bloggers answer support questions. Be aware that if you state what you need help with here in this thread and we Volunteers cannot provide it, then we will flag the thread for Staff attention.
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