how to contact support for real?

jengonyer · Member · Jul 2, 2012 at 9:06 pm
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I am having problems with a mistake when I first registered last night, and keep getting a message to “contact support” — yet I cannot find the contact info. Can someone point me in the right direction, please? This is related to an incorrect e-mail address (a typo with reverberations, really…)

Thanks so much!
Blog url: http://jengonyer.wordpress.com/

The blog I need help with is: (visible only to logged in users)
timethief · Member · Jul 2, 2012 at 9:08 pm
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This thread has been flagged fo Staff attention.
staff-blorbo · Staff · Jul 2, 2012 at 9:10 pm
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Would you please tell us which username you registered with the typo’d email address?
jengonyer · Member · Jul 2, 2012 at 10:39 pm
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Yes!

jengonyer
Bad e-mail is “(email visible only to moderators and staff)”

I’m an idiot. Thanks so much, macmanx!
staff-blorbo · Staff · Jul 2, 2012 at 10:43 pm
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That account has already been activated on WordPress.com. You can change the email address at Users -> Personal Settings in your blog’s Dashboard.
jengonyer · Member · Jul 2, 2012 at 11:18 pm
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I’m getting a message at the top of my dashboard telling me to confirm my account through the bad e-mail (OK, confirmed, good to know). But I’m also getting this message:

There is a pending change of your e-mail to ********@gmail.com. Cancel

And it’s still listing the bad e-mail as the real one. Will this pose any more problems? Maybe it just takes a little bit for the new e-mail to become official?

Thanks!
staff-blorbo · Staff · Jul 2, 2012 at 11:20 pm
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Regarding the pending change, you’ll receive a confirmation email with an authorization link to click at the new email address.

If that hasn’t arrived, I recommend checking your spam folder.
jengonyer · Member · Jul 2, 2012 at 11:21 pm
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I really want to take care of this today so I can purchase the domain tonight and get everything set up. I’m nervous about putting in my credit card info with all communications still going to a non-existent hotmail account. (For example, I’m not getting any of the forum follow-up e-mails for this thread)

Thanks!
jengonyer · Member · Jul 2, 2012 at 11:22 pm
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It arrived last night and I clicked it.
jengonyer · Member · Jul 2, 2012 at 11:23 pm
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macmanx- Maybe I should delete the whole account and start over? Would that fix it? I don’t have any content up yet, anyways…
staff-blorbo · Staff · Jul 2, 2012 at 11:26 pm
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No, don’t delete it. You’ll never get it back. Hang on just a sec while I poke it with a sharp stick.
staff-blorbo · Staff · Jul 2, 2012 at 11:28 pm
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Ok, the activation warning is gone. Now, try changing the email again via Users -> Personal Settings in your blog’s Dashboard.
jengonyer · Member · Jul 2, 2012 at 11:35 pm
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Hallelujah! Thank you so much, macmanx! You truly are a Happiness Engineer! Thank you again!

Best, Jen
staff-blorbo · Staff · Jul 2, 2012 at 11:37 pm
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You’re welcome!

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