How to contact "support staff"?
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In the info here http://en.support.wordpress.com/support-options/#contact-wordpress-com-staff it implies that it’s possible to communicate with wordpress.com “staff”:
“You can use the contact form to send a message to staff 24 hours a day, unless otherwise noted on the page. We have staff spread around the world to help cover all time zones, but the majority of our employees are based in the United States, so during US holidays our support coverage may be lighter than normal.”
But does anyone know exactly how to make such contact? Where is the “contact form” to which the above refers? It doesn’t seem to be here http://en.support.wordpress.com/contact/. That page shows an escalation of support options up to but no further than these forums.
Where is the “contact form” that can be used to “send a message to staff”?
thx.
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This is a duplicate. The original thread has been tagged for Staff assistance. Please return to it, knowing Staff work forward from the earliest dated threads to those with the most recent dates and timestamps. https://en.forums.wordpress.com/topic/is-it-possible-to-reuse-my-own-not-someone-elses-deleted-blogs-name?replies=8#post-1270772
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Again (really) thanks! But, hmm, it’s not *actually* a duplicate, is it? Really?
I mean, this is a much more general question. According to internet chatter, one of the key differences between wordpress.com (to which I’m considering moving) and typepad (*from* which I’m considering moving), is style of support.
That chatter, for what it’s worth, gives the impression that support on wordpress.com is more based on volunteer forum activity, whereas with typepad it’s more “staffed”. And, again chatter chatter, both are described as having ups and downs. With wordpress.com you probably get *more* friendly people ready and willing to support (e.g. you, timethief!), but they have to be seen as volunteers. They’ll *probably* come to your aid fast, but there’s no guarantee. Contrast that with the views given on Typepad, where the support is, I’m told, more “formal”, so in once sense, more “guaranteed”. But, even so, it sounds like there’s a lot fewer of those formal typepad support folk than there are WP volunteers. So, take one’s pick, I guess. There’s a kinda open-source versus proprietary software vibe. No one bad or good, just different.
BUT, lo and behold, as I dig into wordpress.com, I find that they actually *do* have their own “formal” support — a.k.a. this legendary bunch called “Staff” — as a last resort after one reaps all the wondrous benefits of the community.
BUT BUT, the instructions for reaching them aren’t too clear. It sounds like you merely find a “contact form” and it will hunt them down. But then you look for said form and it’s not there. Or, not obvously there anyway.
BUT BUT BUT, you may find yourself encountering a friendly neighbourhood timethief who can do something tag-ish, and *that* seems to summon the Support daemons, if you’re careful.
So, *this* question is basically a “huh??” in this context. As I say, not actually a duplicate per se. ;-)
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The datestamp and timestamp(s) on this thread are not as early as the ones on the original thread which is the one that clearly states you issue in it. I already explained that Staff work forward from threads with the earliest date and time stamps forward and I tagged that thread for their intervention.
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Creating duplicate threads is not a wise thing to do. When we create a support ticket by contacting Support Staff by using the contact link http://en.support.wordpress.com/contact/ or by flagging a thread here in the forums for their assistance it’s important to understand they have a backlog. As I have stated twice previously they deal with the support tickets, emails and threads on these peer support forums with the earliest dates first. So if we contact them more than once on the same issue or if we keep bumping threads or create duplicate threads the date moves forward and it takes longer to get help. The original thread that clarifies your issue tagged for Staff attention. What’s required is your patience please.
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Timethief, I have two issues. The other thread is asking about one — blogname recycling. You’ve “tagged” it, so that’s fine. I’ll await “Staff”.
This thread is about the second issue. Support.
Yes, you did explain about staff working forwards, but that doesn’t address my question which was about what wordpress.com says, clearly, here:
“You can use the contact form to send a message to staff 24 hours a day, …”
That doesn’t say anything about staff working forward, nor about one member “tagging” on behalf of another. It doesn’t mention anything about the difference in support options between Premium and non-Premium users. It says simply:
“You can use the contact form to send a message to staff 24 hours a day, …”
So my second issue — this thread’s issue — is, where is that contact form? Is it merely the form used to send a question to this forum? Is that what is meant by “send a message to staff” — i.e. posting a message on the forum is considered equivalent to sending a message to staff? If so, fair enough, but that is not clear and perhaps this thread should be considered a documentation bug report.
And if that is *not* what is meant, and if there *is* a mechanism other than the forums for sending a message “to staff”, then what is it? Again, where is the fabled “contact form”?
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Timethief, you wrote in the other thread:
“Note: Staff frequently choose to direct the contact link to these peer support forums on weekends, holidays, when they attend quarterly meet-ups and/or when they have a backlog or have lots of code changes to be made.”
That’s exactly the clarification needed. Can I humbly suggest you suggest to The Staff that they simply add your words to the end of the “Support Hours” section here: http://en.support.wordpress.com/support-options/#contact-wordpress-com-staff
It would go a long way to avoiding the confusion I’ve been experiencing. Once again, thanks. I’m now going to consider this (my second) issue resolved. :-)
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