How to contact support to cancel a redirect?

  • Unknown's avatar
    fauxflat · Member ·

    Billing lists the purchase but I cannot cancel the redirect from the purchases tab. Also, I cannot contact customer service. Since I’m paying for this service from one wordpress site to another, it seems that I should. Any ideas?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    fauxflat · Member ·

    Hmm, that isn’t even the correct blog listed above.

  • Unknown's avatar
    skobraf · Member ·

    Hi

    If you want to contact the support please follow these instruction:

    When you are logged into WordPress.com, click on the ? icon in the lower left corner to access all of our Help resources. Then, click the ‘Contact Us’ button. You’ll be taken to this page.

    for more details please visit this guide:

    https://en.support.wordpress.com/live-chat/

    Regards,
    Skobraf

  • Unknown's avatar
    fauxflat · Member ·

    Where it only lets me post in the public forum.

    “Post a new question in our public forums, where it may be answered by helpful community members, by submitting the form below. Please do not provide financial or contact information when submitting this form.

    Subject”

  • Unknown's avatar
    themagicrobot · Member ·

    Hmm, that isn’t even the correct blog listed above.

    Are you logged in to the correct account?
    What is the address of the site(s) you need help with? You can get assistance from staff in these forums by adding modlook to the tag box on the right.

  • Unknown's avatar
    fauxflat · Member ·

    Thank you for the tag suggestion.

    I only use one login though I did change my primary email awhile back. The email used for the PayPal account is the older email. My primary email address is the only administrator associated with the site that should no longer redirect — and I want to delete. I’m concerned that if I delete the site before canceling the redirect WP and PayPal will get crossed wires.

  • Unknown's avatar
    fauxflat · Member ·

    Well, the best I can guess is that there is some kind of hiccup in an email message and that the cancellation is already in effect. I’m just going to delete the site and will dispute any charges later.

    The site has history of issues with other people not following through with commitments.

    Thanks for your help.

  • staff-zinnia · Staff ·

    Hi –

    I can help you with the cancellation. Please confirm the site URL on the upgrade. I don’t see it listed in this thread yet. Is it snowshoerunwithlaura.wordpress.com? Thanks!

  • The topic ‘How to contact support to cancel a redirect?’ is closed to new replies.