How to contact support? Urgently need to cancel domain mapping for deleted site

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  leahwhitehorse · Member · Nov 10, 2013 at 9:28 pm

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  I don’t seem to be allowed to send a message to wordpress directly – can anyone help?

  I used to have a website here but deleted it and moved it to self-hosting. Originally I had it set up for domain mapping. This was set to auto-renew.

  The auto renew date is the 19th November and this is showing in my billing. I have tried cancelling and tried changing it so that it doesn’t auto renew but all I get is a message saying the site has been deleted. The subscription charge is still showing in my account. How do I get in touch with WordPress staff? It’s very annoying only to be directed to a community forum when it’s connected to financial matters.

  The blog I need help with is: (visible only to logged in users)

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  leahwhitehorse · Member · Nov 10, 2013 at 9:29 pm

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  Ps – I don’t need help with the blog listed. There was no option to remove this.

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  timethief · Member · Nov 10, 2013 at 9:37 pm

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  This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email. There is no such thing as an urgent request. All threads are dealt with in first come first serve order as indicated by datestamps and timestamps.

  Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

  Please see:
  Dashboard > Store > My Upgrades
  Dashboard > Store > Billing History

  If you wish to contact financial Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed):

  Contact

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  leahwhitehorse · Member · Nov 10, 2013 at 9:46 pm

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  Hi – Thanks for the link, that’s appreciated. I would however prefer this to be flagged so that staff can ensure that I am not charged. As I said above, I have already tried to ensure that this does not auto-renew, and I have tried cancelling it altogether but because the blog has been deleted something doesn’t seem to be working. I don’t really want to have to get into a wrangle about getting my money back when the process could be stopped before that happens.

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  timethief · Member · Nov 10, 2013 at 9:48 pm

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  This thread was already tagged by me. The deleted blog in question remains a mystery as you have yet to post the URL.

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  kraftbj · Staff · Nov 11, 2013 at 3:15 pm

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  Howdy Leah,

  I’ve disabled auto-renew and cancelled the domain mapping from your deleted blog. Sorry about that! It doesn’t make sense to keep renewing that, eh? I’ll ask our Store team to check into why auto-renew was still enabled for your account.

  Thanks!