how to contact wordpress to receive my refund

  • Unknown's avatar
    magwrapsvinyl · Member ·

    I was in a live chat session with a happiness engineer who said they would refund me once I removed my site. Now that I have removed my site, I no longer have access to that live chat and cannot contact WordPress. Emails have gone unanswered, and I have received Zero communication about my refund.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • kokkieh · Staff ·

    Hi there,

    I see your live chat conversation was a couple weeks ago – during the chat you disabled automatic renewal, but when the Happiness Engineer asked for confirmation to cancel the plan entirely, you didn’t reply.

    I see you cancelled the plan a day later, but as you were already outside the refund period at that point, the refund wasn’t processed automatically.

    I’ve now refunded the $325.20 payment for your Business Plan from 6 December. You should receive the full refund in about 10 business days, depending on your bank’s processing times.

    Your domain renewal payment from 21 November of $19.51 is not refundable: We can only refund domains for 96 hours after registration or renewal, and the domain was cancelled more than a month later on 31 December.

    I don’t see any email support tickets for your account since your chat two weeks ago, so if you’ve been emailing us, those didn’t go through.

    Let me know if you have any questions.

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