how to correct Plugin install failed

• 

  planetemc · Member · Oct 14, 2014 at 8:30 pm

  • Copy link
  • Add topic to favorites

  Trying to re-install plugin on http://www.edenmobilecreche.com after an update to wordpress version 4.0 . being coming up with this
  “Downloading install package from https://downloads.wordpress.org/plugin/jetpack.3.1.1.zip…

  Unpacking the package…

  Installing the plugin…

  Destination folder already exists. /home/edenmobi/public_html/wp-content/plugins/jetpack/

  Plugin install failed.”

  The blog I need help with is: (visible only to logged in users)

• 

  jeremeylduvall · Member · Oct 14, 2014 at 10:28 pm

  • Copy link

  Hi there,

  It looks like your site is self-hosted. These forums are for free blogs hosted at WordPress.com. Since I don’t have access to your site files, I’m unable to provide direct support. Could you reach out to the WordPress.org forums here instead?

  https://wordpress.org/support/