How to delete image from i2.wp.com?

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  navellia · Member · Dec 27, 2021 at 10:07 pm

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  Hello,

  Can someone help me to delete these images, please?
  I already delete from media but there are still showing up… I don’t know why..

  https://i2.wp.com/navellia.com/wp-content/uploads/2019/12/passage_rocher_sorciere_montmartre-800×533-1.jpg?w=800&ssl=1
  https://i0.wp.com/navellia.com/wp-content/uploads/2019/12/527e2f64d780c498837e038c979ce07e.jpg?w=956&ssl=1

  Thanks

  Célia

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Dec 28, 2021 at 3:59 am

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  Hi! I was able to remove those from our image cache.

  Going forward, you’re more than welcome to reach out to direct support here:
  https://wordpress.com/help/contact

  Cheers!

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  navellia · Member · Dec 28, 2021 at 10:48 am

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  Hi there,
  Thanks a lot!
  Last question: if I have more images to delete, I can’t do it myself? Do I have to call the support every time?

  Thank you so much and have a nice day !

  Célia

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  justjennifer · Member · Dec 28, 2021 at 11:30 am

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  Hey there, as Staff mentioned, you’re eligible for direct support when you use the contact form they linked to.

  Regardless, you can delete your images yourself; if you still see those images after you’ve deleted them, first try hard refreshing the webpage or deleting your browsers cache. If you still see those images after that, you’ll want to contact Support using that form.

  I also found this information on our Support site, which would only apply to your WordPress.com site if it is on the Business or eCommerce plan and has plugins or custom themes installed https://wordpress.com/support/clearing-your-sites-cache/

  Hope that helps.

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  navellia · Member · Dec 28, 2021 at 2:20 pm

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  Hey,
  Thank you very much :) !