How to disable 2 step authentication without backup code or sms?

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  sumith00 · Member · Jan 12, 2015 at 6:05 am

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  I’ve been able to reset my password as I’ve access to the email. However I do not have the phone in which the 2 step authentication was setup. Neither do I have the backup codes.

  How do I contact WordPress support personnel to help me disable 2 step authentication?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Jan 12, 2015 at 6:23 am

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  https://en.forums.wordpress.com/topic/how-do-i-removechange-two-step-authentication-when-i-no-longer-have-the-old-app?replies=4

  If you do not have the backup codes, it is likely that you are entirely out of luck. I will flag this for staff attention, but I doubt they will do anything.

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  pmciano · Member · Jan 14, 2015 at 2:40 pm

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  @sumith00

  Two Step Authentication is not configured for your account.

  If you still need assistance with this issue, let me know.

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  sumith00 · Member · Jan 17, 2015 at 12:20 am

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  @pmciano

  The username is

  sumithrajagopalan

  not sumith00. I had to create this id to create this forum post as I can’t login using the former.

  Thanks

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  pmciano · Member · Jan 19, 2015 at 2:25 pm

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  @sumith00

  I’ve sent a message to the email address associated with WordPress.com user sumithrajagopalan. Please direct any further correspondence there.