How to downgrade from a Premium to a personal

  • Unknown's avatar
    britanycarrolan · Member ·

    Hi, in July I am supposed to be billed for the premium plan but as I am not really using my site as much as I was before I would like to drop it down to the personal plan. Is there a way for me to do this?

    Thanks!

    site: bac-designs.com

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pavanraheja · Member ·

    Howdy britanycarrolan!
    As a paid Customer you get Priority Support you can log into your Dashboard Plan–>My Plan
    You will find the Support option.
    To your question, yes you can do that comfortably as well.
    I ‘ll tag this thread to the staff to help you with it.
    How to get a moderator to reply in Forums https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Please be patient, someone from the staff will get in touch with you soon.

  • kokkieh · Staff ·

    Hi there,

    There’s still two months left on your Premium Plan, so if you want I can disable automatic renewal on your upgrade, and then you can contact us closer to the expiration date in August via live chat and we can sort everything out then.

    Or I can replace your Premium Plan with a Personal Plan right now, keeping the original expiration date, and then you can renew the Personal Plan before it expires in August, and the domain will renew with it.

    Which one do you prefer?

    If you want to hop onto live chat for help with this, you can start a chat (provided we have an operator available) here:

    https://wordpress.com/help/contact

  • Unknown's avatar
    mish54hotmailcouk · Member ·

    Hi, I bought a business plan and I’m not using it half as much as I thought I would.

    I think a premium or personal one would suit me better… I feel like I’ve wasted money buying the business version. I assume there is no way of a refund? I would prefer to have a cheaper and more simple site with no blog. How can I take my version down a notch or two?

    Please let me know what I can do… the site name is flowwithmisha.com

    Thanks!

  • Unknown's avatar
    julsyd · Member ·

    Hi mish54hotmailcouk,

    Please create a new forum post with your question. WordPress.com staff can then help you with your specific account.

  • kokkieh · Staff ·

    @mish54hotmailcouk

    Please don’t start a new forum thread, but contact us via live chat instead, then we can help you with this right away:

    https://wordpress.com/help/contact

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