How to download my Media Library?

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  gressett · Member · Jun 18, 2014 at 1:41 pm

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  Jeremy…I promise this is not user error. I searched that gmail account 10 ways to Sunday (your name, wordpress, has:attachment, etc) and cannot find your email…
  I’m at a loss. Could you try one more time, to (email visible only to moderators and staff)

  This is crazy. Again, I sincerely appreciate your ongoing efforts to help.

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  jeremeylduvall · Member · Jun 18, 2014 at 3:55 pm

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  Sorry for the trouble! I went ahead and sent it again. You should receive an email from help at WordPress.com. It may get caught in your spam filter.

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  gressett · Member · Jun 20, 2014 at 1:18 am

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  Jeremy.
  I’m at a loss. No email from you in either cogniz@gmail or rad@talentsoup
  Not is spam, not anywhere. Both are Gmail managed accounts so I’m really stumped…I checked my local client and hit the web for both of these accounts too.

  I’m genuinely boggled where those emails could be and I’m anxious to get this corrected. Smoke signals??

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  jeremeylduvall · Member · Jun 20, 2014 at 5:21 pm

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  Hi there,

  I have sent the backups to your cogniz address using a Gmail account. Please let me know if you receive it by posting to the forum thread here. Please don’t use that email address to report support requests!

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  gressett · Member · Jun 20, 2014 at 6:28 pm

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  I got it!! Thanks for your non-traditional solution Jeremy. I’ll import those XML files tonight. We can close this thread. A good weekend to you and thank you again for your patience and diligence.

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  jeremeylduvall · Member · Jun 20, 2014 at 7:53 pm

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  Wonderful! Let’s leave this open until we make sure that the image files work correctly once you import. Let me know if you experience any trouble!

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  gressett · Member · Jun 23, 2014 at 1:38 pm

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  Maybe spoke too soon.
  Just imported all 5 .xml files.
  Selected the “Download all attachments” option for each.
  Got lots of “all ready exists” responses (of course)…

  But the second post, Happy Birthday Gress
  still shows his baby photos showing up on the gressett.wordpress.com site link https://gressett.files.wordpress.com/2014/05/1041016864_5fa28e79e81.jpg

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  jeremeylduvall · Member · Jun 23, 2014 at 5:00 pm

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  Hi,

  I’m sorry for the back and forth. The issue here is the size of your media library. Basically, the number of images in your media library (and consequently the amount of file URLs in your export) are likely causing the self-hosted server to time out and thus not import the images into your self-hosted site. This generally works with smaller media libraries. Unfortunately, splitting the XML file won’t help to prevent the timing out. Here are the potential solutions:

  1. You could check with your hosting service to see if they have a workaround that will allow for bigger imports with less of an issue with timing out.
  2. You could opt to go with the Guided Transfer. Our Guided Transfer crew has a different method of exporting the site that will move the image files to your self-hosted site. I completely goofed on this earlier so I apologize for the misinformation. The main issue here would be that you would need to use one of our recommended hosting services (1and1 isn’t one of them). You would need to use one of these hosting services:

     http://get.wp.com/gt-hosting/

  Let me know how you would like to proceed!