How to ensure that a non-owning administrator receives comment notifications?

  • Unknown's avatar
    sussexdownsman · Member ·

    All administrators should receive comment notifications for all posts; but only the blog owner is receiving them, not the other administrator. Please can you advise how to ensure that a non-owning administrator receives comment notifications?

    e.g. http://stanmercgg.org/2015/03/16/pizza-november-2014/

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hi there,

    Could you please tell me the email addresses where you’re both expecting to receive your emails? Whose email is going through, and whose isn’t being received? (Don’t worry, by the way, I’ll see the email addresses, but they will be auto-redacted from public view on the forums).

    Please do check your spam filters, to make sure nothing is getting caught.

    Has this situation always been the case, or did the email notifications change suddenly?

    Does it matter which of you writes the post? Or, does the same issue occur no matter who the author is?

    I can follow up more once I have more details! Looking forward to hearing from you. Thanks very much.

  • Unknown's avatar
    sussexdownsman · Member ·

    Hi thatrobyn,

    Thanks very much for picking this up.

    I will assemble answers to all your questions and get back to you.

    Good wishes,

    David

  • Unknown's avatar
    thatrobyn · Member ·

    Fabulous, David! Looking forward to it! Best to you :)

  • Unknown's avatar
    sussexdownsman · Member ·

    Hi thatrobyn

    The two Administrators on stanmercgg.org (stanmercgg2) are:
    stanmercgg (email visible only to moderators and staff)
    sussexdownsman (email visible only to moderators and staff) (Owner).

    Notifications of comments go to (email visible only to moderators and staff) but not (email visible only to moderators and staff).

    I checked spam filters of both email accounts and there were no emails related to WordPress.

    We only started working with comments today. There was previously a spam comment on 8th March 2015; I haven’t been able to find any email notification for that one.

    I experimented with different post authors on another blog, stanmercgg1.

    The two Administrators on stanmercgg1 are:
    stanmercgg (email visible only to moderators and staff) (Owner)
    sussexdownsman (email visible only to moderators and staff).
    Ownership is the opposite way round from stanmercgg2.

    Comment on a post by sussexdownsman on stanmercgg1 was notified to (email visible only to moderators and staff) (author) and to (email visible only to moderators and staff) (owning Administrator).
    Comment on a post by stanmercgg on stanmercgg1 was notified to (email visible only to moderators and staff) (author and owning Administrator) but not to (email visible only to moderators and staff) (non-owning Administrator).

    According to https://en.support.wordpress.com/comment-notification-email/, comment notifications go to the post author and to Adminstrators; but I am finding that an Administrator who is neither the blog owner nor the post author does not get notification.

    You could try whether it works this way for you by setting up on an experimental blog an Administrator User AB that is not the blog owner, and a post by a user who is not AB, and a comment on that post. You may find that the email notification that should go to AB’s email does not happen. I’d be interested to know.

    Ideally each Administrator would be able to choose in Notifications whether or not to receive notifications of comments.

    Good wishes,

    David

  • Unknown's avatar
    thatrobyn · Member ·

    Hey David,

    Thank you so much for all these details! They helped a lot.

    Could you take a look at this comment:
    https://stanmercgg1.wordpress.com/wp-admin/post.php?post=170&action=edit

    It’s not yet approved. Once the author of the post DOES approve the comment, can you let me know if the other administrator received the notification? Thanks!

    We only started working with comments today. There was previously a spam comment on 8th March 2015; I haven’t been able to find any email notification for that one.

    You should not receive email notification of spam comments! That is correct!

    Regarding your other site (stanmercgg.org), I’ve commented on this post:
    http://wp.me/p4Vchr-56

    I’ve also approved the comment. Could you please let me know if either or both of you receive this?

    I see the Adminstrator, stanmercgg, in your user list for this site. This user hasn’t yet posted. Could you please have stanmercgg post to the site? Let’s make sure you’re both “live” users on the site before I continue testing.

    Once I hear back from you, I can troubleshoot the issue further.

    Thanks much!

  • Unknown's avatar
    sussexdownsman · Member ·

    Hi Robyn,

    I have acted on your points.

    At around 19:02 on 20 March 2015 I logged in as the author of the post
    https://stanmercgg1.wordpress.com/wp-admin/post.php?post=170&action=edit”, then
    I approved the comment. There was not further notification to either Administrator or author, in Inbox or Spam

    Regarding your comment on stanmercgg.org, http://wp.me/p4Vchr-56

    “Robyn
    March 20, 2015 at 6:17 pm
    Mouth watering! You can cook for my family anytime.”

    There were two email notifications to (email visible only to moderators and staff):

    one as Author:

    “Sent: Friday, March 20, 2015 6:17 PM
    Subject: [Stanmer Community Garden Group] Comment: “Pizza – November 2014”
    Respond to this comment by replying above this line
    New comment on Stanmer Community Garden Group
    Robyn commented on Pizza – November 2014″

    one as owning Administrator:

    Sent: Friday, March 20, 2015 6:17 PM
    Subject: [Stanmer Community Garden Group] Please moderate: “Pizza – November 2014”
    New comment waiting approval on Stanmer Community Garden Group
    Robyn commented on Pizza – November 2014″

    There was no email to the other Administrator (email visible only to moderators and staff), neither in Inbox nor in Spam; there should have been such a “New comment waiting approval” email to (email visible only to moderators and staff).

    stanmercgg.org is the live website of Stanmer Community Garden Group. I look after it for the Group, but it is not mine to play about with. Therefore I should prefer it if we did not make live posts or comments or other changes there for testing.

    Please can we do any testing on stanmercgg1 or other sites that are not for public use?

    I have therefore used stanmercgg1 to address your point “user hasn’t yet posted … Let’s make sure you’re both “live” users … before I continue testing” on stanmercgg1.
    I have added an Editor user davidscip (email visible only to moderators and staff).
    I’ve posted from all three users.
    I’ve set comments to require modification.
    I’ve submitted a comment “Further comment, with approval required” from a non-User to a post by davidscip.
    Notification emails went to davidscip the post author, and to stanmercgg the owner, but not to (email visible only to moderators and staff), a non-owning Administrator.
    An email notification email should have gone to (email visible only to moderators and staff), a non-owning Administrator.

    Please could you reproduce the above experiment on one of your own experimental blogs? Does any email notification of a new comment go to a non-owning Administrator who was not the post author?

    Good weekend,

    David

  • Unknown's avatar
    thatrobyn · Member ·

    Hey David,

    Please could you reproduce the above experiment on one of your own experimental blogs? Does any email notification of a new comment go to a non-owning Administrator who was not the post author?

    This was the first thing I did, and there were no problems with the owner or secondary admin receiving notifications.

    Please can we do any testing on stanmercgg1 or other sites that are not for public use?

    I’m confused by what you mean by “not for public use.” If they are not public, they cannot be commented on by outside visitors. Can you explain further?

    If stanmercgg.org is the main site in question, that is what I need to focus on. Please confirm if this is the case.

    I understand that you might not want to do testing on this site, and that’s fine, but throwing other sites into the mix that don’t have the all same settings isn’t going to help, I’m afraid…especially if this issue is specific to your main site.

    As I requested in my last note, I do need the user stanmercgg to post on the site. As a non-published user, I’m concerned that this is why he isn’t receiving notifications. It doesn’t have to be a test post…we can certainly wait until the time is right and the user is ready to publish an actual post. Let me know if this is a possibility.

    Thanks much.

  • Unknown's avatar
    sussexdownsman · Member ·

    Hi Robyn,

    “This was the first thing I did, and there were no problems with the owner or secondary admin receiving notifications.”

    Thank you for doing that test. It would thus seem that the problem is not universal and we will hopefully find a tactic to avoid it.

    By “not for public use” I meant a blog or website that was used experimentally and that had not been publicised as an official source of information. As far as possible I keep experimentation separate from publicised websites, to minimise the likelihood of embarrassing mistakes.

    I have posted from user stanmercgg on stanmercgg.org as you ask. After doing so I submitted a comment from a non-User. THe problem remains. Notification came to the owning Administrator. Notification failed to come to the non-owning Administrator stanmercgg.

    Good wishes,

    David

  • Unknown's avatar
    sussexdownsman · Member ·

    In response to a separate request 2132968 stanmercgg.org has been transferred to ownership of stanmercgg. I will look into how this affects comment notification and update further.

  • Unknown's avatar
    sussexdownsman · Member ·

    Hi Robyn

    Now that stanmercgg.org has been transferred to ownership of stanmercgg, the problem remains. Notification comes to the owning Administrator, now stanmercgg. Notification fails to come to non-owning Administrators. Please advise further.

    Good wishes,

    David

  • Unknown's avatar
    thatrobyn · Member ·

    Hey David,

    Ok! I have an answer for you. Your testing was very helpful. Sadly, the document was incorrect — it is the site owner who should receive all comment notifications. Additionally, the post authors should receive notification of comments. I’ve amended the document with the correct verbiage.

    I have a suggestion — if the non-owning Admin follows the site, and then turns on notifications for comments on the site, he will receive notifications. More info:

    https://en.support.wordpress.com/following/#manage-email-and-im-settings-for-specific-blogs

    The notifications will only be sent when the comment has been approved. If the comment is stuck in the queue, he won’t yet be notified.

    Sorry for the confusion here. Please let me know if I can assist with anything else. Best to you.

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