How To FInd Out Who Owns Dashboard?

  • Unknown's avatar
    socialmedia515 · Member ·

    There was recently a change of employees who manage our blog, and we’re having trouble updating our credit card information. When we click on the Update Payment Information via the email, we log in and then are taken to a message that says we do not have permission to view the dashboard.

    Is there anyway to find out who owns the dashboard or to request control so that we can get this paid?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    That’s a wordpress.ORG software install that we do not provide support for. That site is not hosted by wordpress.com and our support doc do not apply to it. You are posting to the wrong support forum to get help with that site.

    partyrentalltdblog.com is hosted by Unified Layer
    WHOIS: Click Here
    IP Address: 74.220.219.139
    Name Servers:
    ns1.bluehost.com
    ns2.bluehost.com

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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