how to fix error 500

  • Unknown's avatar
    recoverydharmachicago · Member ·

    how to fix error 500

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    faisalahammad · Member ·

    Them homepage looks good on my end. Could you please confirm on which page you’re having the issue?

  • staff-totoro · Staff ·

    Hi there,

    Thank you for reaching out to us for help with your issue. However, because recoverydharmachicago.org is not hosted on our WordPress.com managed hosting, our ability to assist is limited.

    The reason being, here at WordPress.com we offer managed hosting. This means that we take care of all the backend, server-related issues for all the sites hosted on this platform. It provides us direct access to the site’s database and files, which in turn assists us in investigating and resolving any issues effectively. If you’re interested in knowing more about our managed hosting, feel free to visit this URL: https://wordpress.com/hosting/

    Here’s important information to consider—your site is hosted via a different hosting provider, and in these cases, our ability to investigate and resolve the problems is quite limited.

    Still, we offer you an option if you are open to moving your site to our hosting. Here at WordPress.com, we have an easy-to-use migration plugin, which simplifies the process of transferring your site from your current host to us.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    In case you choose not to migrate, don’t worry, there’s still help available. You can find assistance by asking for help in the community support forums for the open-source version of WordPress, which is the version your host uses for their site. They can certainly help you troubleshoot the issue you’re facing. Here is the link to the forum: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    We apologize for any inconvenience, and wish you the best on your site maintenance.

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