How to get copies of woocommerce customer confirmation emails?

  • Unknown's avatar
    threadquarters · Member ·

    Hi, I need to provide PayPal with copies of sales I have made through my WordPress site (I use woocommerce). I can’t seem to work out how to get a copy of either the customer order confirmation emails, customer completed order emails or the manually generated invoices. Please could some advise how I can do this? Thanks.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    The WooCommerce Team will be best suited to assist you with this issue. If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site, you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums provide support for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

    Thanks!

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