how to get rid of the space at the top of my visiual editor?

  • Unknown's avatar
    camprobert · Member ·

    starting today, my visual editor has a huge white space before my first line of text, space that I cannot delete. While it has no impact on the output, this is annoying. A similar if not identical issue occured a while ago and got solved by you wizzards! Btw I am using Firefox under an Ubuntu 12.04 Linux distro.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    amightywp · Member ·

    Hi there,

    I took a look at your visual editor but I wasn’t able to replicate any problem there. Are you still having the same issue, and is it a problem only in Firefox or is is happening with other browsers as well?

    If possible, could you please take a screenshot and upload it to your media library so I can take a look at what you’re experiencing? Put some text in the editor first of course, so I can get an idea of where the white space is, if you don’t mind!

    Here’s some information on how to take a screenshot if you’re not familiar with the process:

    Take a Screenshot

    Thanks in advance!

  • Unknown's avatar
    camprobert · Member ·

    Thanks, here is a copy of my space occurence! It happened on two different computers under Ubuntu 12.04 and Ubuntu 14.04… Sometimes saving removes the white space, sometimes it does not!

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    Thanks for reporting this issue! Our team launched a fix that should resolve this — can you check to see if it’s fixed for you? If you still have trouble with it, please let us know. :)

  • Unknown's avatar
    camprobert · Member ·

    Many thanks, the issue has now disappeared and hopefully won’t reappear!

  • Unknown's avatar
    rachelmcr · Member ·

    You’re welcome! We’re pretty sure we squashed that issue for good, so it shouldn’t come back. :)

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