How to Get Support for Account Login and Recovery Issue

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  scwsupport · Member · Aug 26, 2024 at 6:34 pm

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  Hi, my client has a website that was setup on WordPress.com by a previous consultant.

  They do not have (and were not given) the login information to WordPress.com and in the account recovery information required here, they do not have one of the three items requested since they never set it up. It was setup for them. The URL for the recovery is: https://wordpress.com/wp-login.php?action=recovery

  Is there someone they can contact by phone or email to show that they do in fact own the site and the company? Please let me know how I can help them. Thank you!

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  staartmees · Member · Aug 26, 2024 at 6:38 pm

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  First things first: what is the URL of that site?

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  scwsupport · Member · Aug 26, 2024 at 6:54 pm

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  It’s not my site and I’d prefer a staff member contact me so they can contact them to get access.

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  staff-semaj · Staff · Aug 27, 2024 at 8:22 am

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  Hello! We have contacted you via email. Please check your mailbox for our response and reply directly if you have further questions.