how to pay for my site?

  • Unknown's avatar
    tessaswoodenspoon · Member ·

    Im trying to Pay for my expired Domaine, But cant fond out How to do it. I have added the card info.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    What is the domain URL? This thread is tagged in the sidebar with modlook for Staff attention.

    When a domain expires, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.

    If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.

    Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.

    If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

  • Unknown's avatar
    tessaswoodenspoon · Member ·

    Thank You for your help! Is IT possible to contact WordPress for help so I Can mabye open IT again?

  • kokkieh · Staff ·

    Hi there,

    Your domain expired in June and was removed from our system about a week and a half ago. The good news is it doesn’t appear to be in redemption yet, so I might be able to get it back for you. The Premium Plan you bought covers the renewal cost of the domain, but if you’d prefer to keep only the domain as you had before, let me know and I can refund part of your Plan payment.

    All that said, please be aware that your domain might already be in redemption with our registrar and our system just isn’t showing it yet. I’ll only know that once I hear back from our registrar. Should the domain be in redemption, we need to pay an additional $80 fee to get it back, but I’ll let you know once I have more information.

  • kokkieh · Staff ·

    Good news: Our registrar was able to restore your domain, and it’s active again on your account. Please let me know if I can help with anything else.

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