How to reach WordPress.com Support team
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How do I contact the actual support team? I have questions about my purchase that isn’t going through.
The blog I need help with is: (visible only to logged in users)
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Howdy!
Adding ‘modlook’ to the tags field in the right sidebar will notify staff that you need our help.
I’m happy to take a look at your question. Can you let me know what you’re trying to purchase and where you are getting stuck? Is there an error message? Thanks!
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We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased? -
So, how do I provide that info to just support and get this fixed rather than in a public forum?
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All support docs are at https://en.support.wordpress.com/
There is no phone support. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/re: direct email support
Also note, that you can email WordPress.COM Staff at:help@wordpress.com -
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