How to recieve my refunds

  • Unknown's avatar
    emmerkeli · Member ·

    How or when will I be able to get my refund back, after I canceled my WordPress account, and all my payments to WordPress in total is $96, excluding the domain name that cost a sum of $18,which I will not be able to collect it back.

  • Unknown's avatar
    staartmees · Member ·

    A refund can take up to 10 days or more but some banks do need a lot more of time. You will be refunded via the same payment method you used for your purchase.

  • kokkieh · Staff ·

    Hi there,

    We processed your refund on 3 September for the plan, and 4 September for the domain, for a total refund of $96. You can see the receipt with a transaction ID from our payment processor here:

    https://wordpress.com/me/purchases/billing/

    If you don’t see those reflected in your account after ten business days, please follow up with your bank and provide them with that transaction ID so they can check for the refund on their system. If they need a ARN number, let us know and we can send you that via email.

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