How to recover a deleted account.

• 

  andreatrakea · Member · Dec 28, 2021 at 12:20 pm

  • Copy link
  • Add topic to favorites

  I had an account that I used only for Gravatar. I deleted it for error. In the documentation they say, it can be restored within 30 days [https://wordpress.com/support/close-account/#account-restoration] if you get in contact. However it doesn’t specify where to contact.
  I also found a recovery form [https://wordpress.com/wp-login.php?action=recovery] however it is asking me for a blog URL that I don’t have, since the account was used only for the Gravatar service.
  Does somebody know how to recover an account that has no Blog associated with it?
  Thank you

  I don’t have a site with WordPress.com yet

• 

  supernovia · Staff · Dec 29, 2021 at 1:11 am

  • Copy link

  Hi @andreatrakea, you should have an email confirming your account closure. If you have that, please reply to it asking to have the account restored.

  If not, can you tell us the old gravatar username so we can dig into this further? Thanks in advance!

• 

  andreatrakea · Member · Dec 29, 2021 at 8:58 am

  • Copy link

  Hello @supernovia,
  thanks for your response.

  My old username was nbl7. I would rather not to post also my email here.
  I can send it in a private message if needed.

  Thank you!
  A.

• 

  kokkieh · Staff · Dec 29, 2021 at 12:27 pm

  • Copy link

  Hi there,

  That username was changed from nbl7 to nbl7a – changing a username and deleting an account are two different things, and we can only reverse an account closure, not a username change.

  After the username change deleted the new nbl7a username, and we can still restore that for you. If you want to restore the nbl7a username, please reply to the confirmation email we sent you when you deleted that account.

  But the original username that was deleted via a username change, nbl7, cannot be restored. If a username is deleted via a username change, that’s immediate and permanent.

• 

  andreatrakea · Member · Dec 29, 2021 at 12:39 pm

  • Copy link

  Hello @kokkieh and thanks for your response.

  Ok, so what I wanted to do is to use the username nbl7 with a new email.

  So first I changed the username to nbl7a. However nbl7 was still not available.
  Then I deleted the account. And again the username nbl7 is still not available.

  So how can I use the username nbl7 with a new account?
  That is all I wanted at the end.

  Thank you

• 

  kokkieh · Staff · Dec 29, 2021 at 2:35 pm

  • Copy link

  Ok, so what I wanted to do is to use the username nbl7 with a new email.

  I’m afraid that’s not possible. You deleted that username via a username change, which immediately and permanently disabled it. That username can never be used again on WordPress.com by anyone, including you.