How to rectify this encoding error?

  • Unknown's avatar
    123computer123 · Member ·

    After uploading a usual .wmv video (with videopress upgrade), when the video was processed, I got the following error:

    “Your uploaded video is encoded incorrectly: we are unable to process it. Please try using a standard format (.avi, .mp4, .m4v, .mov, .wmv, .mpg), or different encoding software. “

    As the video is in the accepted standard.wmv format, I have no idea what this encoding error is nor how to rectify it.

    Anyone else got this problem as well?
    Do you know how to solve this?

    Thank you for your help.

  • Unknown's avatar
    timethief · Member ·

    I’ll tag this thread for Staff assistance because I do not know how to help you. Another Volunteer may answer prior to Staff but I tagged the thread so it will not fall through the cracks and escape attention. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  • Unknown's avatar
    123computer123 · Member ·

    Many thanks timethief, much appreciated.

    However I have now solved the issue myself.

    Though no idea what caused this encoding error. After ‘several attempts’ of saving the video under a different name and altering it by a few seconds on two slides and then saving it again, eventually I managed to get a video that was uploaded fine.

    So problem solved now :-).
    But thanks again.

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi @123computer123,

    I’m glad you were able to get this to work! Please let me know if you experience it again.

    Also, just for future reference, if you experience trouble with wmv, can you try converting the file to mp4 and uploading it again? I discovered that .wmv files can sometimes have conflicts that are difficult to troubleshoot since the codec is not open to developers.

  • Unknown's avatar
    25andoldersports · Member ·

    Hi 123computer123, can you help others who may experience the same issue? I uploaded a mp4 and get the same issue. The problem is that the preview displays correctly but the shortcode only displays a large play icon on the site.

  • Unknown's avatar
    123computer123 · Member ·

    Hi 25andoldersports,
    I would like to help, but I can’t I am afraid.

    Simply as I have no idea what caused this encoding error before. And only after ‘several attempts’ of saving the video under a different name and with it altering the length of the video file, too, which seemed to make a difference, as then the video was uploaded fine.

    So my only advice would be, slightly altering the video in some way, i.e. perhaps taking out 1 or 2 seconds on one slide etc. and then re-saving it and trying the upload again.

    Good luck with trying this perhaps as well.

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