How to redirect owned domain to redbubble?
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Hello hello!
I would like to redirect my owned domain (registered with wordpress) to my Red Bubble store. This was working until my hosting expired – and I still paid for the domain registration.
Please help!
The blog I need help with is: (visible only to logged in users)
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Hi there,
To point your domain to another service, you need to either change the name servers to point to the other host, or if they don’t offer DNS hosting, you can add a custom A record to point the domain to their IP address:
https://wordpress.com/support/move-domain/change-name-servers/
https://wordpress.com/support/move-domain/setting-custom-a-records/
https://wordpress.com/support/move-domain/setting-custom-a-records/
It looks like you did have custom A records set on the domain, but those were changed back to our default A records little over a week ago. The IPs you had set were
192.0.78.229and192.0.78.152, in case you want to set those again.I’m also happy to make that change for you if you prefer. Just reply to this thread to confirm.
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Oh, wait. I see you had your site on our Business Plan, and those are the IPs used by the site on that plan. So the domain itself didn’t have any type of redirection set up to Red Bubble.
Were you perhaps using a redirection plugin in your site? If so, that would have stopped working once the Business Plan was removed from your site. So now you’ll need to use one of the two methods I explained above to redirect the domain instead.
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Hello there,
Ok are you able to provide documentation from Red bBbble as to how to connect a domain to their servers please?
Many thanks.
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Looking back at your support history, when you cancelled your Business Plan back in July we advised you that you needed to purchase a Site Redirect in order for your domain to redirect to your RedBubble site. Quote:
In order to redirect atdisneyagain.com you’ll need to purchase Site Redirect, as this allows you to point to a specific URL rather than a general domain name. You can see further information about this here: https://wordpress.com/support/site-redirect/
Looking at your account, that was never purchased, so when you downgraded your Business plan, it likely removed whatever plugin you were using to redirect it previously.
Since you no longer have a Business plan, you will need to purchase that site redirect upgrade to point your domain to your RedBubble store URL.
I hope that clarifies things!
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You need to follow the steps on this page to get that set up:
https://wordpress.com/support/site-redirect/#getting-started
Let us know if you have any questions.
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