How to refund an automated subscription error

  • Unknown's avatar
    seeklife · Member ·

    How to refund an automated subscription error

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, I do not see any history of purchases under this account. If this is a WordPress.com subscription purchase, it is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

    Let me know if you have any questions.

    Thanks!

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