how to renew a premium account ?
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Hi, We have purchased the domain name : descouleursetdesformes.com with a Premium account. It has expired the 9th of December and we would like to renew it, but we can’t manage to do so. Neither by Paypal or by credit card. It show the following message : This blog doesn’t use the selected products. The account is correct, the products (premium account and domain name) still appear in the profil, but if I try to purchase them it doesn’t work either.
Thank you for your help.The blog I need help with is: (visible only to logged in users)
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I can see there is an issue and that is why I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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P.S. I see this was also an issue for you last year https://en.forums.wordpress.com/topic/how-to-renew-my-worpdress-premium-account?replies=2#post-2169215
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@vtinelnicole
Both the blog, and the upgrades on it, are owned by another account. You are an admin on that site, but you are not the owner.You will need to log in as the account that owns the blog to renew the upgrades, or ask the owner to do that if you don’t own another account.
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