How to renew an expired premium upgrade?

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  kerikaba · Member · Jan 21, 2015 at 7:06 pm

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  My wordpress.com premium upgrade expired 5 days ago. When I clicked on the link to renew, there’s no place to pay for it. It says I already own the upgrade. How do I renew?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 22, 2015 at 8:41 am

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  I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

  Also note that these threads are answered based on timestamps, oldest first, and every new reply you make to this thread will move it to the back of the queue, so it is best to not post here any further until you hear back from staff.

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  rachelmcr · Member · Jan 22, 2015 at 12:43 pm

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  Hi there,

  The WordPress.com Premium upgrade on this site is owned by a different user (the other administrator on the site). Upgrades can only be managed and renewed by the user who owns them, so that user will need to log in and head to their My Upgrades page to renew it.

  You can check the users on your site under Users > All Users in your site’s dashboard if you need.

  Please let me know if I can do anything more to help with that. :)