How to renew domain after expiration

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  poultneypubliclibrary · Member · Jun 3, 2018 at 10:01 pm

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  How do I renew my domain after it has expired. It expired in April.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jun 4, 2018 at 9:31 am

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  Hi there,

  Are you speaking of poultneypubliclibrary.com? That domain has already been removed from our system and is currently in redemption with our registrar. It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. Let me know if you agree to that fee and I can get the recovery process started.

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  poultneypubliclibrary · Member · Jun 4, 2018 at 3:16 pm

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  Yes, that is the domain that I need recovered. Yes, I agree to the fee.

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  gemmacevans · Member · Jun 4, 2018 at 3:24 pm

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  Hi poultneypubliclibrary,

  Thanks for confirming. I’ve sent a payment request for the domain cost and redemption fee, to the email address on your Account Settings page. I will start the recovery process by contacting our domain registrar, once your payment has come through.

  Please let me know if you have any questions.

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  poultneypubliclibrary · Member · Jun 4, 2018 at 4:59 pm

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  Hello,

  I still haven’t received the payment request. I would like to get the process started ASAP to get our website back up.

  Thanks for your help.

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  supernovia · Staff · Jun 4, 2018 at 7:26 pm

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  @poultneypubliclibrary I’ve just sent the link via a helpdesk ticket. Can you watch for that, then update us here or there once it’s paid?