how to renew my wordpress premium subscription

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  gcairns79 · Member · Feb 20, 2016 at 12:23 am

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  Hi – I’m writing regarding my site (lvppp.org), I believe the WordPress Premium subscription is about to expire in 4 days but I can’t figure out how to renew it.

  I’ve clicked the link in the email, and I get stuck in a loop with ‘Plans’ – ‘Manage Plan’ and no option to actually resubscribe. This is very urgent as the plan is due to expire in 4 days and I don’t want to lose the site.

  Thanks for your help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 20, 2016 at 12:26 am

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  We need relevant details and cannot help without them.

  1. What is the underlying .wordpress.COM blog URL?
  2. Exactly which username account registered the underlying .wordpress.COM blog URL and purchased the upgrade for it?

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog’s dashboard and renew the upgrade(s).

  I typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Feb 20, 2016 at 4:24 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner or admin of the upgrades for lvppp.org.

  So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to renew the upgrades.

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  gcairns79 · Member · Feb 20, 2016 at 9:20 pm

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  Thanks, you’re spot on. I had to ask the old admin for the site to login and renew the subscription. Is it possible to transfer ownership of the account to me? If so, any idea how to do it?

  Thanks!

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  timethief · Member · Feb 20, 2016 at 10:13 pm

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  The blog’s actual owner can transfer the site to another username account. See here please: http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

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  staff-ozmodiar · Staff · Feb 21, 2016 at 6:24 pm

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  If you have them post the request here, I can help you with that.